…nately, we were wrong. She checked in at 1:15, and her appointment was for 1:25. Finally, at 2:15, I approached the front desk and asked what the delay might be. “We are running behind and there is still one patient in front of her,” the woman behind the counter said without an apology. Ninety minutes after check-in, I told them we were leaving. This situation seems to be the rule rather than the exception at this particular office. This phenomenon is preventable and due to bad management. The doctors are friendly and competent but clueless about how to run an office.
