You raise good points on both ends. Our society is grossly polarized...so I'm not surprised.
Frankly, I was all in for boycotting given what my country is going through. But you also raised a good question...what happens to the little people who need this service.

When it comes to hate speech we cross a fine line...how damaging is it to our society? Very damaging because people are out of control. Hate speech, as you know, leads to violence, indoctrination, misleading information.

There is much more to say about it...